Closing on 31 Dec

Customer Service (Contract)

Digital Innovation Full-time - Contract

Impact

Reporting to the Operations Lead, the job holder shall assist in all operational aspects of Giving.sg to grow informed giving.

Responsibilities

  • Handle inbound and outbound calls over the phone to resolve customer’s enquiries accurately and efficiently at first contact where possible
  • Attend to email enquiries by making outbound calls to create personalized relationship and to better assess customer needs.
  • Follow up on new organizations account sign-ups to ensure documents are received in good order
  • Perform User Acceptance Test to ensure new IT solutions meet the functional and non-functional requirements
  • Documentation of internal and external operation manuals
  • Take ownership and strives to resolve escalated customer issues at hand
  • Assist and support team in fulfilling administrative or any other ad-hoc tasks when required

Requirements

  • Minimum GCE ‘N’ or ‘O’ Levels
  • At least 1 year experience in customer service.
  • Prior customer service experience in call center environment will be advantageous
  • Proficient in Microsoft Outlook, Excel, Word
  • Excellent oral and written communication skills
  • Must be meticulous, responsible and possesses ability to multitask, high adaptability and positive learning attitude
  • Self-motivated and able to work independently with minimal supervision as well as in a team with all levels of staffs

The contract period spans from December 2018 - 31 August 2019.

Interested applicants are invited to send your updated resume via Jobstreet or [email protected] We regret that only shortlisted applicants will be notified.

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