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Customer Service (6-month contract)

The candidate will assist in all operational aspects of Giving.sg with the purpose of growing informed giving. He/she will join the team on a 6-month contract (subject to extension).

Duties and Responsibilities

  1. Handle a service desk hotline and mailbox, and ensure all incidents/requests are properly tracked in the ticketing tool
  2. Assess customer needs and provide professional customer service over the phone/email to resolve customer’s enquiries/feedback accurately and efficiently
  3. Follow up on outstanding cases and perform callbacks to customers
  4. Communicate and coordinate with internal departments at all levels
  5. Perform User Acceptance testing to ensure that solutions meet the functional and non-functional requirements
  6. Identify areas of possible process improvements and recommend appropriate solutions to address gaps and achieve operational efficiency
  7. Assist and support team in fulfilling administrative or any other ad-hoc tasks when required

Requirements

  • At least a GCE ‘N’ or ‘O’ Level or equivalent.
  • At least 1 year experience in customer service.
  • Prior experience in non-profit sector in Donations, Volunteer and Fundraising is an advantage.
  • Bilingual (English and second language).
  • Proficient in Microsoft Outlook, Excel and Word.
  • Excellent interpersonal and communication skills.
  • Must be meticulous, responsible, able to multitask, highly adaptable and have a positive learning attitude.
  • Self-motivated and able to work independently with minimal supervision as well as in a team with all levels of staff.

How to Apply

·         Please email your resume, stating current and expected salary to career@nvpc.org.sg

·         Only shortlisted candidates will be notified.


 

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